I'm afraid that I've really got to agree with much of what has been said. I had a hard-drive crash about a
month ago and after running a diagnostic on my machine that was pretty much all I could come up with -- that the hard
drive was bad.
I took it in expecting that maybe they'd be able to do some high-tech (beyond my ability) puttering around inside
the system to tell me more, but all they did to my knowledge was run the exact same diagnostic test (which they started
right in front of me else it would've been a 7-14 day wait), tell me that my "hard drive was bad" (which
is what I told them I figured was the case off the bat) and charge me $60+. No insight into why it crashed, no attempt
to tell me if anything was recoverable, no suggestions whatsoever ('because I didn't pay for that').
But they did have the hard drive upgrade available for me to purchase...
Anyhow, not my best experience with them out of the gate. And I ended up having a friend help me out from that
point.
My apologies for the cynicism (as I generally dislike the stuff) but I wasn't impressed in the least.
I see that one other person has used them and wasn't really satisfied. Anyone else have a better experience or does
this seem to be par for the course as far as you're concerned?
Thanks folks.